Returns & refund

At Resin Craft Home, each product is handcrafted with care. Please review this policy before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery. Please include your order number, a description of the issue, and clear photographs of the item and packaging.

We will review the issue and let you know the available resolution.

Personalised and Handmade Products

Handmade resin products may have minor variations in colour, patterns, and placement of natural flowers. These variations are part of the handmade process and are not necessarily defects.

For personalised or custom-made products, please check your order details carefully before confirming your purchase.

Return Requests

To request a return, contact our support team with your order number and reason for the request. Return eligibility will depend on the product condition and the circumstances of the request.

Please wait for return instructions before sending an item back.

Refunds

Once an approved return or reported issue has been reviewed, we will inform you of the refund or other resolution available. Approved refunds will be processed through the applicable payment method where possible.

Contact Us

For return or refund enquiries, contact us at resincrafthome@gmail.com | 8278774410

Please include your order number so we can assist you efficiently.